Terms and conditions

ECOMMERCE LABS, IVS

CVR-nr: 40199861
Strandvejen 19, Floor 4, Apartment 7. 9000 Aalborg, denmark.
hello@itsmay.dk
+45 20 91 98 91

1. PAYMENT

Itsmay.dk accepts payment with VISA-Dankort, VISA debit cards, all Mastercard debit cards, MobilePay and ViaBill. The payment will be withdrawn from your account when the goods are shipped.
All amounts are in US$. Danish kroner and is incl. vat.

Itsmay.dk user approved the payment server, which encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that you can't read your information.

2. DELIVERY

Itsmay.dk's packages will be shipped the same day (if the order is made before 12.00 on a weekday). The packages are provided under normal circumstances within 1-3 business days. Packages will be sent with GLS or DAO. International orders are shipped with GLS or DHL.

3. WARRANTY

Danish mangelsregler apply to purchases of goods.
When you shop with us as a consumer, you have the warranty of 24 months.
If your complaint is justified, it means that you can either have the goods repaired,
exchanged, money back or a reduction in price, depending on the specific situation.

You must complain within ”reasonable time” after you have discovered the error. If you advertise within two months after the error is discovered, the complaint will always be timely.

If the complaint is justified, we will arrange for the freight costs, by the use of our free returmetode. The goods must always be shipped back in proper packaging. Remember the receipt for shipment, so that you can prove that the item is sent to us.

If you want to complain about a product, should you contact our customer service at hello@itsmay.dk and submit pictures that clearly show what you advertise above. If the complaint is justified, you will in correspondence with the customer be informed about the progress.

The return in the context of complaints takes place via a label which will be sent to you by customer service, or via returportalen.

We receive neither packages without delivery or packets transmitted per. cash on delivery.

4. THE EXCHANGE OF A PRODUCT

It is easy and quickly to replace your items with these 4 steps:

4.1. Use our returportal https://return.shipmondo.com/itsmay and write which products should be returned and what they need to be exchanged for, as well as order a return label. You will now receive a return label and the return form pr. mail. They can also be downloaded in the portal immediately after completion of the request. Print both of them.

4.2. Unpack your goods and returskemaet securely down. Make sure the products are folded neatly together as when you received them. Please note that we reserve the right to withhold a lesser amount equal to the product condition, if the above is not complied with.

4.3. Attach the return label to the package's largest surface, so that it is visible and legible. (Please note that your return label is unique, and can only be used once - please contact us by any problems).

4.4. Dispose of the package in your nearest GLS pakkeshop.

Note it is free to exchange the item for another, but there can only be exchanged for products with a cheaper or similar price. This is not the case, the amount will be refunded via the original payment method

5. THE RETURN OF A PRODUCT

It is easy and fast to return your goods with these 4 steps:

5.1. Use our returportal https://return.shipmondo.com/itsmay and select which products should be returned and what they need to be exchanged for, as well as order a return label. You will now receive a return label and the return form pr. mail. They can also be downloaded in the portal immediately after completion of the request. Print both of them.

5.2. Unpack your goods and returskemaet securely down. Make sure the products are folded neatly together as when you received them. Please note that we reserve the right to withhold a lesser amount equal to the product condition, if the above is not complied with.

5.3. Attach the return label to the package's largest surface, so that it is visible and legible. (Please note that your return label is unique, and can only be used once - please contact us by any problems).

5.4. Dispose of the package in your nearest GLS pakkeshop.

You are responsible for your return package is packed securely and that it is submitted properly in a GLS pakkeshop and that you can provide documentation for the consignment in the form of a receipt and tracking number. Send you return without the use of our returportal, you are responsible for product comes to the us and also have proof of this in the form of a tracking number. Free return makes up only applicable by orders sent to Denmark, Sweden, Germany and Austria.

6. The right of WITHDRAWAL

Given 14 days full right of cancellation/return policy on unused items purchased in our Webshop.

The withdrawal period will expire 14 days after the day you received your item. You will also not be able to access our returportal then. If you have ordered more
different goods in one order but are delivered separately, the time limit begins from the day on which you receive the last item. The deadline means that you have 14 days from receipt, access our returportal and send the products back. Send you on their own and for their own account, you must contact us pr. mail within 14 days. If you receive a defective product, you must notify us of this within 14 days after receipt of the product.

Notice is to be given pr. mail on hello@itsmay.dk. In the message, make us clearly aware that you want to utilize your right of withdrawal.

7. TO THE DISMAY OF PART OF THE PURCHASE

If you have bought multiple items from us, you have the option to send one or more of the products return, even if they are purchased in one order.

8. THE PRODUCT CONDITION WHEN YOU SEND THE RETURN

You are only liable for any deterioration of the product value, resulting from the handling other than what is
is necessary to determine the nature of the goods, properties and the way it works. In other words – you
can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider it as used, which
means that you know the dismay of purchase only get part or none of the purchase amount back, depending on the
the product's commercial value.
In order to receive the entire purchase amount returned, does the same apply, as when purchasing in a physical store. You
must try out the product, but do not take it in actual use.

We recommend that you send the product back in the original forsendelseemballage (Bag with resealable lids, or box with resealable lids).
If your product(s) have særsklit the original packaging and this is missing, it may possibly result in an impairment of the product.

9. REFUND OF THE PURCHASE AMOUNT

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will reimburse all payments received from you, including delivery costs (excluding additional delivery costs in the case where you have chosen a type of delivery other than the cheapest form of standard delivery that we offer), no later than 14 days from the day we receive your return.
We reverse the money with the same means of payment as you used for purchase, unless otherwise agreed.

We may withhold the payment until we have received the item, unless you send us proof that the return has arrived with us.

We receive neither packages without delivery or packets transmitted per. cash on delivery.

10. REMEDIES

Do you have a complaint about a product purchased in our Webshop, you can send a complaint to: hello@itsmay.dk

If we do not succeed to find a solution, you can then send a complaint to:
Center for Klageløsning
Nævnenes House
Toldboden 2
8800 Viborg
www.forbrug.dk

Do you have residence in another EU country than Denmark, you can lodge a complaint to the EU Commission's online klageportal
here - http://ec.europa.eu/odr


11. PRIVACY policy

Follow itsmay.dk, you agree that we will treat your personal data in accordance with our privacy policy, as outlined in the following link https://itsmay.dk/pages/persondata. We are aware of the need for appropriate protection and sound

the processing of your personal information.

12. Discount codes

Please note that vouchers can not be used for the purchase of gift cards.
Voucher can not be combined with other codes, discounts or promotions unless otherwise stated.

13. Personal DATA

Personal information covers all information that can be used to identify an individual, including,
but not limited to, first and last name, age, gender, home address or other physical address, email address or other contact information, whether they relate to his private residence or
workplace. What personal information collect and process? As a general rule, you can access
website without telling us who you are or providing any personal information about yourself. Itsmay.dk, however, need certain personal information in order to be able to trade with you and provide news and other services to you. The company collects only the personal data that is necessary.

We need the following information when you shop with us:
Name, address, tel.no. and e-mail address.

The company does not collect personally identifiable information about you from third parties and do not store information about means of payment, e.g. card numbers on payment cards, bank account numbers, or the like.


14. WITH WHOM WILL WE SHARE PERSONAL INFORMATION?

Personal data submitted by Itsmay.dk is only disclosed to:
• the company's internal departments
• selected and trusted third parties, who may use your personal data in order to provide
goods or services that you have ordered
• business partners in order to register and maintain your account.

In order to develop and improve itsmay.dk, we collect statistics of how you use the website. Personal information registered with Itsmay.dk and kept for five years, after which the information will be deleted. We cooperate only with the data processors in the EU or in countries which can give your data a sufficient protection.

As registered with Itsmay.dk, you always have the right to send us your
objections against the registration. You also have the right to inspect what information is registered about you. You have these rights for personal data act. Enquiries in this regard should be sent to: hello@itsmay.dk

15. COOKIES

The site uses ”cookies”, which is a text file that is stored on your computer, mobile el. similarly, with the aim to recognize it, to remember the settings, perform statistics and target ads. Cookies cannot contain malicious code such as r.ex. virus.


The terms and conditions are last updated d. 17.04.2020