return

4. Returns & Exchanges

Returning or exchanging an item at itsmay.com is quick and easy. To exchange, simply return the item you no longer want and place a new order on our website for the item you prefer.

How to return

4.1. Contact us at hello@itsmay.dk to receive a return label and start your return. The return label costs 39 DKK, which is deducted from your refund.

4.2. Make sure the products are folded and packed the same way you received them. We reserve the right to deduct a smaller amount that reflects the condition of the products if this is not followed.

4.3. Attach the return label to the largest surface of the package so it is visible and easy to scan. Each return label is unique and can only be used once, so contact us if you run into any problems.

4.4. Drop off the package at your nearest parcel shop.

5. Right of Withdrawal

You have a full 14-day right of withdrawal on unused items purchased in our webshop. The withdrawal period expires 14 days after the day you received your item, and you will no longer be able to access our return portal after this date.

If your order contains several items delivered separately, the period starts from the day you receive the last item. Within these 14 days you can access our return portal and send the products back. If you return the items yourself and at your own expense, you must contact us by email within 14 days. If you receive a defective product, please notify us within 14 days of receiving it.

Notice must be given by email to hello@itsmay.dk. In your message, please state clearly that you wish to exercise your right of withdrawal.

6. Withdrawal of Part of Your Purchase

If you have purchased several items from us, you are welcome to return one or more of them, even if they were bought in the same order.

7. Condition of the Item When You Return It

You are only liable for any decrease in the value of the item caused by handling beyond what is needed to determine its nature, characteristics, and how it works. In other words, you can try the item the same way you would in a physical store.

If the item is used beyond this, we consider it used, which means you may receive only part of, or none of, the purchase amount back, depending on the item's resale value. To receive the full amount back, the same conditions apply as in a physical store: you may try the item, but not take it into actual use.

We recommend returning the item in its original shipping packaging, such as the resealable bag or box. If a product has special original packaging and it is missing, this may lead to a reduction in value.

8. Refunds

When you withdraw your purchase, you get your money back. If the item has decreased in value, we deduct the amount you are liable for.

We refund all payments received from you, including standard delivery costs, no later than 14 days from the day we receive your return. This excludes extra delivery costs if you chose a delivery option other than the cheapest standard delivery we offer. Refunds are issued using the same payment method you used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the item, unless you send us documentation that the return is already on its way to us. We do not accept packages sent without delivery or cash on delivery (COD).